Wood in Hampshire Star Rating
Sales
21 comments from 37 reviews
Service
42 comments from 126 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"When I collected my car atfer the last service I noticed the temperature guage had gone to 50 degrees outdoor temperature Where they look at it and reprogramme the ECU."
"Very satisfied, friendly and efficient service"
"They did not carry out all required work."
"I have known the team at Wood in Hampshire for quite a few years c.18 . Have found their service and customer experience always one of the best. Their service department has to be one of the best team that I have been fortunate enough to deal wit."
"But the car wash wasn't too good"
"Car was hoovered but not particularly well"
"Our issue was with the loan car no fuel so had to fill up immediatly plus suffed wheels which when reported was noted when retured the car we were accused o9f the damage"
"As I previously stated Wood BMW were superb"
"Finally fixed issue with wipers at 3rd attempt"
"Wood in Hampshire went through a funny patch 2 years ago but are back to where they used to be if not better."
"generally good experience in all. one problem was obtaining the costs for the service plus scheme which after two chase up calls i am still waiting on."
"Lucy a very nice girl and has excellent coomunication with the"
"The dealership were supberb and very quick to respond."
"emergency breakdown"
"Only because I had to take it back again."
"Lucy looked after me and she was very good."
"The problem was a faulty sensor showing on the display dials. The car was not roadworthy so we were given a lift home. On completion of the work a day later we collected the car."
"All very freindly."
"My vehicle came back from the service running very poorly and been back again and still not having been road tested, it is now booked in again."
"Same reason as above"
"the service was very helpful,friendly ans efficent. i was extremly impressed. the engine fault was diagnosed and dealt with quickly, service and mot completed and i am confident all was done to the highest standard. top marks bmw wood in hampshire"
"They were very helpful in dealing with the issues on my car"
"Prompt friendly service, although more expensive than the BMW garage local to my office"
"Following the replacement of wheels and tyres there was signs of mud on the edge of the seat, floor mat and door sill"
"There friendly and they treat me the same as everyone else there nice lovely people."
"Professional enjoyable experience"
"Yet again Wood delivered to their excellent levels of service."
"Friendly, efficient, helpful staff. Work carried out quickly."
"Staff were friendly and helpful"
"Dealer loaned me a car while they spent several days tracking down a tyre for me. My car was off the road for 10 days."
"Most impressed with the advisor, went for a test ride, identified the fault, cured all in the same day"
"I have recently moved back to area and went back to Woods and the level of service was poor in comparison with Cooper Reading."
"I had a qoute for just under £1400 i phoned around and was told it didn't sound right, so i called them back and said i was going to go elsewhere they gave me another quote for about £500!"
"Helpful, understanding staff. Their persistence trying to fix problems with my car was reassuring. Better experience than previous other brand car ownership, who's dealers' technical knowledge was poor. Martyn very knowledgeable at Woods."
"They are so helpful and friendly. Can't speak highly of them enough"
"Never been offered any alternative transport or an offer of a lift home"
"Slightly delayed appointment as I needed an automatic courtesy car, will ensure to book in advance in the future"
"The staff were very courteous they came and collected my car when they said they would and returned it within 4 hours, very good service"
"Very satisfied although the service department is very small and cramped and needs a facelift and bigger accomodation. Finding the place is hard without a map or sat nav. Woods has handouts at the main dealers and a map."
"We have a long standing relationship with Wood in Hampshire and they continue to deliver good service. Service costs have become expensive though."
"Excellent service and the staff seemed genuinely interested in an old BMW 844i"
"defect on rear washer pipe has occurred for the 3rd time"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The representative was attentive, knowledgeable and pleasant"
"Very efficient salesperson, very good"
"Every care was taken by Stephen Clooney to ensure that I was best suited with the 320D Sport in place of my 535D Tourer. At no time was I put under pressure to buy, and all my requests for information were answered expertly. I was very satisfied."
"Nice people to do business with do not talk down to you. Hence I'm a repeat customer."
"excellent salesman but ordered the car 12 months in advanve and it was still 2 weeks late"
"Barry kept me fully informed on the progress of my car's delivery, and the handover of the new vehicle with Danny went very smoothly. All in all a pleasure to do business with Wood"
"They were very helpful."
"Simon demonstrated it was just not about selling a car but about customer care and attention. It was raining at handover and he even presented us with an umbrella"
"This is the second new BMW I have bought at Woods"
"friendly knowlegible staff"
"Wood in Hamsphire were the only dealership that convinced me they would be able to deliver before the end of March to meet my requirements. They did this easily and the whole process went very smoothly."
"Very helpful, professional and friendly."
"Excellent sales process was able to quickly test drive the car and guided through the options. Delivery was extremely efficient."
"Barry our sales contact kept us informed throughout and was a pleasure to work with"
"Iniatial service very good test drives good very patience. the bit that let it down was that there were too many options.The salesman did not know what a storage pack entailed."
"Fantastic service."
"Salesman was excellent"
"Fully confident in salesman always happy to help and available to talk to. But not pushy which was refreshing"
"I am always welcomed and treated like a valued customer especially by Senior Sales Exec Darren Savill"
"Salesman, Glen, was very knowledgable and patient during the buying process."
"I am very satisfied with the service provided."